FAQs

🐾 Frequently Asked Questions (FAQs) 

1. How long does shipping take in the UK?

Most orders within the UK are delivered within 5–10 working days. International orders may take longer due to customs processing.

 

2. Can I return a pet product?

Yes, items can be returned within 30 days of receipt if they are in original condition, unused, and in original packaging. Perishable goods, personalised items, or promotional products cannot be returned.

3. How do I track my order?

Once your order is dispatched, you will receive a tracking number by email. You can track your parcel directly on the courier’s website.

4. Are your pet products safe?

Absolutely! All items comply with UK safety regulations for pets. Always supervise your pets while using new toys or accessories.

 

5. Do you offer international shipping?

Yes, we ship worldwide. Delivery times vary depending on the destination country and local customs.

 

6. What if my product arrives damaged?

Please contact us immediately at info@mefurry.com with photos of the product and packaging. We will provide a replacement or a refund.

 

7. Can I change or cancel my order?

Orders are processed quickly, but if you contact us immediately, we may adjust it before dispatch.

8. How should I clean my pet products?

Most toys and accessories can be cleaned with mild soap and water. Avoid harsh chemicals. Check product labels for specific instructions.